Your business, powered by stress-free IT
Managed IT Support for businesses in Devon
Whether you’ve got a handful of laptops or an office full of busy people, your business runs on technology. And when it goes wrong? Productivity plummets, stress levels soar, and suddenly you’re playing IT manager instead of running your company.
With fully managed IT support, you don’t have to. We take the whole lot off your plate – from everyday troubleshooting to cybersecurity, backups, and big-picture planning. Your IT, sorted.
What is Managed IT Support?
All the benefits of an IT team, without the salaries.
Managed IT means we become your IT department. You don’t need to hire in-house staff, worry about training, or juggle multiple providers. From support tickets to system monitoring, we handle it all.
Whether you’re a solo business owner or a growing team of 50, you get reliable IT that just works – and experts on hand when it doesn’t.
From the moment you switch on in the morning to the last email of the day, we’re working quietly in the background. Updates are applied, systems are secured, and problems are prevented – so you can relax knowing your IT is taken care of.
More than just “turn it off and on again”.
What’s included
Managed IT isn’t about quick fixes or band-aid solutions – it’s about making sure your entire tech setup works smoothly, day in and day out. From keeping your systems secure to making sure your WiFi doesn’t drop mid-meeting, we cover every angle so you don’t have to think twice about IT.
Here’s what you get with fully managed IT:
Always-on Monitoring
We spot (and often fix) problems before you even know about them.
Unlimited Remote Support
Call as much as you need, with no caps or hidden costs.
Onsite help when it matters
When a face-to-face fix is the fastest way forward.
Cybersecurity built in
Layered protection to keep your business safe, secure, and compliant.
Cloud backups & disaster recovery
Automatic backups and recovery plans so you’re covered against the unexpected.
Microsoft 365 & email support
From licences to troubleshooting, we keep your essential tools running.
Hardware Procurement & Setup
Laptops, servers, and everything in between, delivered and configured properly.
How it works
Simple, seamless, and designed for you.
We know IT can feel complicated, but working with us isn’t. Our managed IT process is built to be straightforward, stress-free, and tailored to your business. Here’s what it looks like:
01. Discovery
We start by getting to know you – your business goals, your team, and the way you work. This helps us understand what’s most important to you, and where your current IT setup might be holding you back.
02. Onboarding
Next, we put the right foundations in place. That means rolling out monitoring tools, applying security protections, and setting up backups. It’s all done with minimal disruption, so you notice improvements without the headaches.
03. Everyday support
Whether it’s a quick remote fix or an onsite visit, we handle the day-to-day issues that crop up – fast, friendly, and with clear communication. No more waiting hours for a call back, or explaining the same problem to five different people.
04. Proactive care
We don’t just wait for things to break. Regular updates, patches, and system improvements keep your IT reliable, secure, and performing at its best – all in the background while you focus on business.
05. Reviews & reporting
You’ll always know where you stand. We keep you in the loop with plain-English updates and review meetings that highlight what’s working well and where we can add more value – without drowning you in jargon.
Less Hassle. More Headspace.
Benefits of Managed IT
Managed IT isn’t just about fixing problems – it’s about removing the constant background worry that something will go wrong. By letting us handle the tech, you get back time, focus, and peace of mind. Here’s what that looks like:
Predictable Costs
No more surprise call-out fees or unpredictable bills. You pay one clear monthly fee that covers the essentials, so you can budget with confidence.
Reduced downtime
Downtime costs money. With proactive monitoring and fast response times, we keep your systems running smoothly and your team working without unnecessary interruptions.
Stronger security
Cyber threats don’t sleep. Our layered security approach means your data, devices, and systems are constantly protected, helping you stay safe and compliant.
Scalability
Whether you’re adding one new laptop or opening a whole new office, your IT grows with you. No fuss, no stress, just smooth scaling as your business expands.
No recruitment headaches
Hiring an IT technician can cost £30–35k a year before benefits, training, and cover for holidays or sick days. With managed IT, you get a whole team’s worth of expertise without the overheads.
Local, friendly support
We’re Devon-based, which means real people you can talk to - no endless call-centre scripts or waiting in queues. When you need us, you’ll get someone who knows your business and speaks your language.
From Firefighting to Focus
Primrose Properties rely on their IT every day to manage tenants, handle sales, and keep the business moving. Before coming to us, they were juggling unreliable systems and piecemeal support – meaning problems dragged on longer than they should.
With our managed IT service, we became their full IT department. From everyday troubleshooting and Microsoft 365 support to proactive monitoring and backups, everything is handled in the background. The team can now focus on serving their clients instead of wrestling with tech, and they’ve got peace of mind knowing expert help is only ever a call away.
Why Choose ZOOC for Managed Support?
We’re not the biggest IT company in the world – and that’s the point. You’ll always be more than a ticket number to us.
Small enough to care. Big enough to deliver.
There are plenty of IT companies promising the earth, but we take a different approach. We keep things personal, practical, and proven – so you get the support you need without the fluff. Here’s what sets us apart:
- Local expertise – We serve businesses across Devon, which means we know the challenges you face — from patchy coastal broadband to multi-site setups. And because we’re nearby, we can be on-site quickly when it matters.
- Personal relationships – No faceless call centres, no Tier 1 scripts. When you call, you get the same friendly team who already know your business and how you work. That familiarity makes solving problems quicker and less stressful.
- Proven results – From hospitality venues and estate agencies to manufacturers and charities, we’ve supported a wide range of local businesses for years. Many of our clients have been with us long-term because they know we deliver, time and time again.
- Trusted tools & platforms – We don’t experiment with untested software or push platforms that aren’t fit for purpose. Everything we recommend has been tried, tested, and proven reliable — so you can trust it will perform for you.
- Glowing feedback – Our Google reviews and client case studies speak for themselves. Businesses across Devon count on us, and they’re happy to say why. That reputation is built on consistency, reliability, and genuine care.
Nice things real humans have said about us.
We work with small businesses across Devon; from guesthouses on the coast, to busy professional offices. Here’s what some of our clients have to say:
We are so glad we found you.
We have spent some time looking for a company which can deal with design of our network, installation and long term maintenance and we found ZOOC. We would 100% recommend them for any business looking for smart solutions for their Internet network. We are down in a hidden valley and always had a bad signal until last year, when zooc came and installed starlink. We now have 3 holidays lets and our home with fantastic speed and reliable internet. Their monthly support is also crucial for us. Thank you for all your help and we are so glad we found you. Thank you.
Always had any issues resolved promptly
We have used ZOOC for several years and have always had any issues resolved promptly, with simple, straight forward action explained, allowing those not so IT savvy clear communication in resolving such issues.
The ZOOC team are super responsive
Very efficient set-up and advice for a VOIP service. The ZOOC team are super responsive and personally ensure that everything is working even after installation. Very happy!
They just make my life so much easier.
I have been with Zooc for all things IT for many years now. Simply put, they are the best company that I have dealings with. This is because they are always on hand if I need help and nothing is too much bother. Some of the questions I ask, I am sure, are pretty foolish but they never make me feel that way. If the query is not something that they can talk me through they will always hop onto my computer to sort it for me. I cannot recommend this company highly enough. Since lockdown, a lot of companies do not publish telephone numbers and everyone seems to want to discuss via email with these guys they are always happy to talk and they just make my life so much easier.
Where managed IT makes the biggest impact.
Managed IT isn’t one-size-fits-all – it adapts to the way you work. Here are some of the most common situations where businesses lean on us:
Solo Business Owners
When you’re running the show, you’re already finance, HR, and marketing rolled into one. The last thing you need is “IT manager” on top of it. Managed IT takes tech off your plate, giving you the confidence that everything’s secure, backed up, and supported – without you lifting a finger.
Growing Teams
Every new hire needs a laptop, email address, secure logins, and WiFi access. Multiply that by a handful of new staff, and it’s a headache waiting to happen. With managed IT, onboarding is smooth and stress-free: new staff arrive to systems that just work, keeping productivity high from day one.
Busy SMEs
If you’re running a business with 10–50 employees, you can’t afford downtime. A single WiFi outage, ransomware scare, or email issue can cost hours of productivity. Managed IT keeps your systems monitored and your people supported, so issues are solved quickly and disruptions are kept to a minimum.
Cost-conscious companies
Hiring an IT manager at £30–35k a year (plus NI, pension, and holiday cover) is a big outlay. Managed IT gives you the same level of expertise – plus a whole team’s worth of skills – for a predictable monthly fee. That means professional support without the recruitment headaches.
Security-focused firms
Data breaches, phishing emails, and ransomware attacks don’t just happen to “big companies.” Small businesses are just as much a target. With managed IT, your systems are protected with layered security, proactive monitoring, and regular backups – so you can sleep easier knowing your business is covered.
FAQs
Straight answers, no jargon.
Do I need to sign a long contract?
We offer flexible terms – no one likes being locked in unnecessarily.
What if we only need help occasionally?
That’s fine. Some clients lean on us daily, others just during projects or busy seasons. We scale with you.
How quickly can you get started?
Onboarding is fast. Once we’ve done a quick discovery, we can usually have monitoring and support live within days.
How is this different from a break-fix service?
Break-fix means waiting until something goes wrong, then patching it up. Our approach is proactive – we fix the immediate issue and make changes to stop it happening again. Think prevention, not panic.
What if my business has unusual needs?
That’s where the tailored layer comes in. From specialist software to unique workflows, we choose tried-and-tested platforms that flex with your requirements – without compromising stability.
Do you work with my other suppliers and contractors?
Yes. If it affects your IT, we’ll get involved – whether that’s speaking to broadband providers, wrangling software vendors, or coordinating with contractors. We don’t shrug problems off; we see them through.
A smoother day starts with “Hello”
Let's make IT one less thing on your to-do list.
Running a business is already a juggling act – chasing sales, managing staff, keeping customers happy. The last thing you need is worrying about systems going down, email issues, or whether your data is properly backed up.
With Managed IT Support, you don’t have to. We take care of everything in the background: monitoring your systems, keeping security tight, and stepping in fast when problems crop up. And when you do need us, you’ll get straight through to a friendly expert who already knows your business – no call-centre scripts, no endless hold music.
Whether you’re a team of one or fifty, we’ll make sure your IT just works – so you can get back to running your business with confidence.
