IT experts based right here in Newton Abbot
Business IT Support in Newton Abbot
Dependable, down-to-earth IT support for small businesses in Newton Abbot and across Devon. Whether you need fully managed support or help with the odd tech headache, ZOOC provides practical advice from people who know your business matters.
Straight-talking support from a small local team
Get IT advice you can count on.
You don’t need a faceless helpdesk, a 40-page service promise, or someone making every little IT wobble feel bigger than it is.
You need capable people who can help when things break, spot problems before they become expensive, and explain your options clearly. With an office in Newton Abbot, ZOOC provides small businesses with practical IT support and a friendly face, from everyday troubleshooting to longer-term decisions about Microsoft 365, cybersecurity, WiFi networks and growth.
Help with the everyday platforms, devices and systems your business depends on.
Trusted business IT support in Newton Abbot
Client Feedback
We work with small businesses across Devon, from guesthouses on the coast to busy professional offices. Here’s what some of our clients have to say.
Always had any issues resolved promptly.
We have used ZOOC for several years and have always had any issues resolved promptly, with simple, straight forward action explained, allowing those not so IT savvy clear communication in resolving such issues.
We are so glad we found you.
We have spent some time looking for a company which can deal with design of our network, installation. We are down in a hidden valley and always had a bad signal until last year. We now have 3 holidays lets and our home with fantastic speed and reliable internet. Their monthly support is also crucial for us. Thank you for all your help and we are so glad we found you .
The ZOOC team are super responsive.
Very efficient set-up and advice for a VOIP service. The ZOOC team are super responsive and personally ensure that everything is working even after installation. Very happy!
They just make my life so much easier.
I have been with Zooc for all things IT for many years now. Simply put, they are the best company that I have dealings with. This is because they are always on hand if I need help and nothing is too much bother. Some of the questions I ask, I am sure, are pretty foolish but they never make me feel that way. If the query is not something that they can talk me through they will always hop onto my computer to sort it for me. I cannot recommend this company highly enough. Since lockdown, a lot of companies do not publish telephone numbers and everyone seems to want to discuss via email with these guys they are always happy to talk and they just make my life so much easier.
Flexible support that fits how you work
IT Support Options for Newton Abbot Businesses
Managed IT Support
Friendly, practical support for your everyday IT issues, questions and niggles, with regular care built in
Ad-Hoc IT Support
Flexible help when you need it, without a monthly support agreement or long-term commitment
Pre-Paid IT Support
A simple way to buy a block of support time in advance, so help is ready when you need it
On-Site IT Support
Local support in Newton Abbot and nearby areas when an issue needs someone there in person
What you get with Managed IT Support
More than just "turn it off and on again"
With all of our Managed IT Support packages you get the same, unrivalled support, including:
Unlimited Remote Support
Quick, practical help without watching the clock. Whether it’s a printer refusing to behave, Microsoft 365 being awkward, or a laptop having a moment, our team can jump in remotely and get things moving again with minimal fuss.
Third Party Supplier Management
You shouldn’t have to sit between your IT support, broadband provider, phone company or software supplier trying to translate tech-speak. We’ll speak to third parties on your behalf, chase issues, ask the right questions and help get problems resolved properly.
Unlimited Advice and Guidance
Not every IT question is an emergency, but it still matters. Whether you’re planning new equipment, wondering about security, setting up a new starter or weighing up software options, you can ask us before making decisions.
Always-On Monitoring and Maintenance
Good IT support isn’t just about fixing things when they break. We keep an eye on your systems in the background, helping to spot issues early, apply updates where appropriate and keep your devices running as smoothly as possible.
Cybersecurity First Approach
Security is built into the way we look after your IT, not bolted on as an afterthought. From antivirus and updates to passwords, permissions and safer working habits, we help reduce risk without making everyday work harder than it needs to be.
Microsoft 365 Ecosystem Support
From Outlook and Teams to OneDrive, SharePoint and user accounts, we help you get the most from Microsoft 365. That includes day-to-day support, setup, permissions, email issues and making sure it actually works for the way your business runs.
Hardware Procurement
Need a new laptop, desktop, screen or peripheral kit? We can help you choose hardware that’s suitable, sensible and properly set up from the start, without overbuying, underbuying, or ending up with something that causes problems later.
Managed IT Support
Friendly, practical support for your everyday IT issues, questions and niggles, with regular care built in
Managed IT support is for businesses that want their technology looked after properly, not just rescued when something goes wrong.
We get to know your setup, your team and the little quirks that make your working day different. So when someone needs help, you’re not explaining the same thing over and over again to a stranger on a helpdesk. This means faster answers, steadier systems and less friction over time, because we understand how your devices, email, security, software and people fit together.
Get Managed IT Support from as little as:
£22 per machine
- Unlimited Remote Support
- Unlimited Advice and Guidance
- Managed AV & Malware Protection
(All of our pricing is exclusive of VAT at 20%)
We price our support by machine because, for most small businesses, that’s the clearest way to match support to the kit we actually monitor, maintain and fix.
What you get with Managed IT Support
More than just "turn it off and on again"
With all of our Managed IT Support packages you get the same, unrivalled support, including:
Unlimited Remote Support
Quick, practical help without watching the clock. Whether it’s a printer refusing to behave, Microsoft 365 being awkward, or a laptop having a moment, our team can jump in remotely and get things moving again with minimal fuss.
Third Party Supplier Management
You shouldn’t have to sit between your IT support, broadband provider, phone company or software supplier trying to translate tech-speak. We’ll speak to third parties on your behalf, chase issues, ask the right questions and help get problems resolved properly.
Unlimited Advice and Guidance
Not every IT question is an emergency, but it still matters. Whether you’re planning new equipment, wondering about security, setting up a new starter or weighing up software options, you can ask us before making decisions.
Always-On Monitoring and Maintenance
Good IT support isn’t just about fixing things when they break. We keep an eye on your systems in the background, helping to spot issues early, apply updates where appropriate and keep your devices running as smoothly as possible.
Cybersecurity First Approach
Security is built into the way we look after your IT, not bolted on as an afterthought. From antivirus and updates to passwords, permissions and safer working habits, we help reduce risk without making everyday work harder than it needs to be.
Microsoft 365 Ecosystem Support
From Outlook and Teams to OneDrive, SharePoint and user accounts, we help you get the most from Microsoft 365. That includes day-to-day support, setup, permissions, email issues and making sure it actually works for the way your business runs.
Hardware Procurement
Need a new laptop, desktop, screen or peripheral kit? We can help you choose hardware that’s suitable, sensible and properly set up from the start, without overbuying, underbuying, or ending up with something that causes problems later.
Ad-Hoc IT Support
Flexible help when you need it, without a monthly support agreement or long-term commitment
Sometimes you don’t need a monthly support agreement. You just need someone practical to look at the problem, explain what’s going on, and help you get moving again.
Ad-hoc IT support is ideal for those awkward one-off issues, small setup jobs and “we’ve tried everything and now we’re stuck” moments. You’re not tied into a contract, and we’ll never try to sell you something you don’t need.
You can simply tell us what’s happening, and we’ll help you to get back up and running.
(All of our pricing is exclusive of VAT at 20%)
Pre-Paid IT Support
A simple way to buy a block of support time in advance, so help is ready when you need it
Pre-paid IT support gives you a bank of support time to use when you need it, without moving straight into a monthly managed agreement.
It works well if your IT needs are occasional, but you still want proper help available without starting from scratch every time. Because the time is bought in advance, support hours are discounted compared with our standard ad-hoc rate.
Use it for setup tasks, troubleshooting, small projects, advice, tidy-up jobs or the kind of IT bits that keep slipping to the bottom of the list. We’ll keep a log of any time spent so you always know what’s been done.
Our discounts are tiered and increase the more hours you purchase up front.
On-Site IT Support
Local support in Newton Abbot and nearby areas when an issue needs someone there in person
Remote support is brilliant for lots of things, but sometimes there’s no substitute for being there in person.
We provide on-site IT support for Newton Abbot businesses and nearby areas, helping with the physical, practical side of IT: setting up equipment, checking connections, troubleshooting networks, sorting Wi-Fi issues, looking at printers, preparing for office moves and following the trail when something just does not add up.
It’s local, practical support from people who can look at the whole setup, not just the bit showing on screen.
Local areas we regularly cover:
- Kingsteignton
- Teigngrace
- Highweek
- Ogwell
- Abbotskerswell
- Ipplepen
- Bovey Tracey
- Chudleigh
- Torquay
- Totnes
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Helpful things to know
Questions about IT support in Newton Abbot?
Do you provide IT support in Newton Abbot?
Yes. ZOOC is based in Newton Abbot and provides IT support for small businesses across the town and surrounding areas. We help with managed IT support, ad-hoc IT issues, Microsoft 365, device problems, networks, Wi-Fi, broadband, cybersecurity and the general tech niggles that interrupt the working day.
Do you offer both managed and ad-hoc IT support?
Yes. Some businesses want regular managed IT support, where we get to know their setup and look after things properly over time. Others just need help with a one-off issue or occasional support when something crops up. We offer both, along with pre-paid support hours if you want something in between.
Can you visit our office in Newton Abbot?
Yes. We provide on-site IT support for businesses in Newton Abbot and nearby areas including Kingsteignton, Teigngrace, Highweek, Ogwell, Abbotskerswell, Ipplepen, Bovey Tracey, Chudleigh, Torquay and Totnes. Remote support works brilliantly for many issues, but sometimes it helps to have someone there in person to check the kit, follow the cables and look at the whole setup.
Do you support Microsoft 365?
Yes. We help businesses with Microsoft 365 setup, email, Teams, OneDrive, SharePoint, user accounts, permissions, security settings and general day-to-day questions. We can also help with new starter setup, leavers, mailbox access, password resets and the bits that tend to land on someone’s desk when nobody is quite sure what to do.
Do you help with printers, Wi-Fi and broadband issues?
Yes. We can help with printer problems, Wi-Fi issues, broadband faults, network niggles and general connectivity problems. Some issues can be sorted remotely, while others are better handled on-site, especially where cabling, routers, access points or physical equipment need checking.
Is cybersecurity included in your IT support?
Cybersecurity is part of how we think about IT support. Depending on your setup and support package, we can help with antivirus, device protection, Microsoft 365 security settings, password advice, updates, backups, user awareness and general practical steps to reduce risk. We keep it sensible, proportionate and appropriate for small businesses.
How much does business IT support cost?
It depends on the type of support you need. Managed IT support is usually priced monthly, while ad-hoc support is charged as needed. We also offer pre-paid support hours, which can be bought in bulk at a discounted rate compared with standard ad-hoc support. The best option depends on how many devices you have, how often you need help, and whether you want proactive ongoing support or occasional assistance.
Do we have to sign a long contract?
No, not necessarily. If you only need occasional help, ad-hoc or pre-paid IT support may be a better fit. Managed IT support is designed for businesses that want ongoing care and a more structured relationship, but we’ll always talk you through the options clearly before you commit to anything.
Can you help if we are moving office?
Yes. We can help plan and support the IT side of an office move, including broadband, Wi-Fi, network cabling, computers, printers, phones, Microsoft 365 access and general setup. Getting the technology planned early can save a lot of stress when moving day arrives.
Do you work with small businesses?
Yes. Most of our work is with small businesses that need reliable IT support without corporate complexity. We’re a small team ourselves, so we understand the need for practical advice, clear communication and support that feels proportionate to the size of your business.
Why choose a local IT support company?
A local IT support company can be useful when you want support from people who understand the area, can visit when needed, and are easier to build a working relationship with. Remote support is still a big part of what we do, but being based in Newton Abbot means we can also help with the physical, practical side of IT when a problem needs hands-on attention.
Business IT Support based in Newton Abbot, covering Devon
How our IT Support works
Whether it’s a one-off tech niggle or a bigger conversation about ongoing IT support, we start in the same place: by understanding what you actually need.
From there, we’ll recommend the most sensible next step, without making things more complicated than they need to be.
01. Tell us what’s going on
Send us the issue, question or project you need help with. It might be a slow laptop, a Microsoft 365 problem, a printer refusing to behave, or perhaps you’re considering managed support.
02. We work out the best next step
Some things can be sorted remotely. Others need an on-site visit, a bit of investigation, or a more structured support plan.
03. We get to work
We’ll help fix the issue, set things up properly, or tidy the problem area so your team can get moving again.
04. You choose what happens next
For some businesses, that’s job done. For others, it leads into pre-paid hours or managed IT support. Either way, you’ll know where you stand and what we’d recommend.
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A smoother day starts with "Hello"
Ready to take the pressure off?
ZOOC provides friendly, practical IT support for businesses in Newton Abbot and nearby areas. From one-off troubleshooting and on-site visits to pre-paid support hours and fully managed IT care.
Tell us what’s going on, and we’ll help you find the right level of support.
