Fast answers. Clear fixes. No guesswork.
Fault Finding & Network Troubleshooting
When something isn’t working properly, quick fixes and guesswork usually just push the problem down the road. Proper fault finding is about understanding why an issue is happening – not masking the symptoms and hoping it behaves next time.
We take a methodical, plain-English approach to troubleshooting networks, Wi-Fi, and connected systems. That means listening first, testing properly, and getting to the root cause so the fix actually sticks. No jargon, no drama – just clear answers and a solution that works the way it should.
What We Mean by “Fault Finding”
Proper Diagnosis. Lasting Fixes.
Fault finding isn’t about randomly swapping equipment or rebooting things until they behave. It’s a diagnostic process – designed to identify the actual cause of a problem, not just the most obvious symptom.
We’re usually called in when issues are intermittent, unclear, or have already resisted a few attempts at fixing. Things like networks that slow down for no obvious reason, Wi-Fi that drops out unpredictably, or systems that should work, but don’t.
Our role is to strip the problem back, test each part properly, and work out exactly where things are going wrong. Once you know the cause, the fix becomes obvious.
Common Faults We’re Called Out For Across Devon
Devon throws up some very specific network and Wi-Fi challenges. From thick stone walls and long corridors to outbuildings, holiday lets, and patchy broadband infrastructure, faults here often behave differently to textbook office setups.
We’re regularly called out to diagnose and resolve issues like:
Wi-Fi drop-outs and dead spots
Especially common in older properties, coastal buildings, and converted barns where walls and layouts weren’t designed with wireless in mind.
Slow or inconsistent speeds
Networks that feel fine one minute and painfully slow the next - often linked to interference, poor access point placement, or overloaded equipment.
Intermittent connectivity issues
The hardest problems to pin down. Things disconnect “sometimes”, usually at the worst possible moment.
Problems after building work or refurbishments
New walls, layouts, or metalwork can quietly break what used to work perfectly.
Issues following ISP changes or upgrades
Faster broadband doesn’t always equal better performance if the internal network can’t support it.
Outbuildings, annexes and long distances
A common Devon scenario - workshops, holiday lets, offices or homes needing reliable connectivity beyond the main building.
“It worked fine last week” faults
Subtle changes, firmware updates, failing hardware, or environmental interference can all cause sudden issues with no obvious trigger.
When a fault keeps reappearing, it’s usually because the underlying cause hasn’t been identified yet. That’s the bit we focus on.
FAQs
Straight answers, no jargon.Â
Is fault finding charged hourly?
Yes. Fault finding is charged on a time-spent basis, as every issue is different. We’ll always be clear about how time is being used and what we’ve identified along the way.
Can you fix the issue during the same visit?
Often, yes. Many faults can be resolved once the cause is identified. If further work, parts, or changes are needed, we’ll explain the options before anything moves forward.
What if the problem turns out to be my internet provider?
That’s fairly common. We’ll confirm whether the issue sits with the ISP or within your internal network, and give you clear information you can pass on, or liaise with them directly if required.
Do you work on networks you didn’t install?
Absolutely. Most fault-finding work involves existing networks installed by others. Our focus is on understanding what’s there and making it work properly.
What if the issue is intermittent and doesn’t happen while you’re onsite?
Intermittent faults are exactly what fault finding is for. We use testing, monitoring, and pattern-spotting to narrow down the cause, even if it isn’t misbehaving at that exact moment.
Will you try to sell me a new system?
No. If something can be repaired, adjusted, or improved without replacement, that’s what we’ll recommend. If changes are needed, we’ll explain why and let you decide.
A smoother day starts with a solid connection.
Request fault finding support.
Not sure what’s causing the issue? That’s exactly what fault finding is for. Describe the problem as best you can and we’ll respond with clear, practical advice.
