When IT becomes part of the family
Some business relationships feel purely transactional: you call, they fix, end of story. This isn’t one of those. For more than 20 years, we’ve worked side-by-side with Katie at Primrose, keeping her tech running smoothly so her team can get on with what they do best.
From recabling their entire office to setting up everyday laptops, and from emergency onsite support to the quiet background reassurance of remote monitoring, we’ve become the people they turn to for absolutely everything IT.
A trusted extension of the team
Katie, the owner, freely admits she hates dealing with IT. And why should she? She’s got a business to run. Instead, she palms it all off on us – and we’re more than happy to take it on.
That means when a suspicious email lands in the inbox, we’re the first call. When the business needed to migrate from their old CRM system to a shiny new one, we were at the table making sure everything went smoothly. Hardware decisions, software rollouts, security questions – if it plugs in, switches on, or connects to the internet, we’ve had a hand in it.
Why it works
Consistency: two decades of support means we know their business inside out.
Full coverage: onsite, remote, hardware, advice – we’re their one-stop IT shop.
Trust: Katie doesn’t waste time worrying if her IT is right. She just knows it is.
Stability: no tech drama, no nasty surprises – just smooth, reliable systems.
The result
For Katie, IT isn’t a headache. It’s handled. She has the freedom to focus on growth and her clients, safe in the knowledge that we’re always just a call (or ticket) away.
Katie sums it up best: “I don’t have to think about IT. ZOOC just deal with it. That’s worth everything.”
Key Takeaway
Two decades on, Primrose aren’t “a client” anymore – they’re family. That kind of trust doesn’t come from flashy promises; it comes from consistently showing up, solving problems, and being there through every change. And that’s exactly what we’ll keep doing for the next 20 years.
