Your IT team, without the overwhelm
Co-Managed IT Services for businesses in Devon
Running IT in-house is no small job. One minute you’re patching servers, the next you’re fielding “my WiFi’s gone again” cries from upstairs – and somehow you’re also meant to be planning next year’s cloud migration. It’s a lot. Let us help.
With co-managed IT, you keep your trusted in-house team, and we provide the extra muscle, expertise, and breathing space to make sure nothing slips. Think of us as the back-up you can lean on when the list gets too long.
What is Co-Managed IT?
Not a replacement. A reinforcement.
Co-managed IT is the sweet spot between doing everything yourself and outsourcing the lot. It’s about partnership: your in-house IT team stays in control of day-to-day operations, while we slot in where you need us most.
That could mean handling the out-of-hours monitoring so your IT manager can finally sleep through the night. It might be providing specialist knowledge on cybersecurity or WiFi networks. Or simply being there to cover when holidays, sickness, or big projects leave gaps.
In short: your team keeps doing what they do best, and we make sure they’re supported, scalable, and never left firefighting alone.
We don’t compete with your team. We complement them. Think of us as the extra capacity and know-how that lets your IT staff breathe, focus, and shine.
You know your business. We know the tech.
Where We Fit In
Your in-house IT team already understands the quirks of your setup, your people, and your priorities. We’re not here to change that – we’re here to make their lives easier.
Here’s where most of our co-managed clients lean on us:
24/7 monitoring & alerts
So issues are spotted (and often fixed) before your team even knows about them.
Cybersecurity expertise
Layered protection against modern threats, without expecting your IT manager to be a full-time security analyst.
Project support
Migrations, WiFi rollouts, cabling jobs… all the chunky projects that need extra hands or specialist knowledge.
Holiday & sickness cover
No scrambling when your only IT guy is catching the sunset in the Bahamas.
Overflow support
When the ticket queue piles up, we jump in and keep response times sharp.
How it works
A partnership, not a handover.
We don’t sweep in, take over, and tell your IT team what to do. We work with them, filling the gaps and strengthening what’s already there. Here’s how the process usually flows:
01. Discovery & Gap Analysis
We sit down with your team to understand what’s working, what’s struggling, and where extra support would make the biggest difference.
02. Agree Roles & Responsibilities
Clear lines mean no stepping on toes. You keep control, and we slot in exactly where you need us.
03. Set SLAs & Communication
We’ll agree the service levels and reporting structure so everyone knows who handles what – and how quickly.
04. Roll Out Monitoring & Security Tools
We deploy proven systems for alerts, backups, and endpoint protection, giving your team a safety net.
05. Regular check-ins & reports
Ongoing catch-ups ensure nothing falls through the cracks, and your IT manager always has visibility.
It’s designed to be seamless: no duplication, no politics, no hassle. Just a stronger IT function, working in sync.
Less firefighting. More progress.
Benefits of Co-Managed IT
When your IT team spends their days stuck in reactive mode – chasing tickets, putting out fires, and answering endless “just one quick question” interruptions – the bigger priorities inevitably stall. Co-managed IT changes that.
Here’s what happens when we step in alongside your team:
Reduced stress
Your IT staff aren’t stretched thin, so they can focus on strategic work instead of constant troubleshooting.
Specialist knowledge on tap
cybersecurity, networks, cloud migrations — you don’t need to hire extra heads to get expert input.
Faster project delivery
With extra hands and experience, major projects stop dragging on for months.
Round-the-clock coverage
We’ve got the monitoring tools and processes to keep things running smoothly while your team rests.
Scalable support
When your business grows, or suddenly needs more IT horsepower, we flex to match.
The result? An in-house team that feels empowered, not overburdened – and a business that runs with fewer hiccups and more momentum.
Why Choose ZOOC for Co-Managed Support?
Local expertise. Proven partnerships.
There are plenty of big providers out there with glossy brochures and faceless call centres. That’s not us. We’re based here in Devon, working with businesses just like yours, and we pride ourselves on being a partner your IT team can actually talk to – not a ticket number lost in a queue.
Here’s why clients choose us for co-managed support:
What you get with ZOOC:
- We play well with others – no ego, no turf wars. Your IT manager stays in control, and we simply make their job easier.
- Proven track record – from hospitality and tourism to accountancy firms, we’ve supported IT teams across Devon with projects, monitoring, and day-to-day support.
- Specialist depth – when it comes to networks, WiFi, cybersecurity, or Microsoft 365, we bring experience your in-house team can tap into instantly.
- Consistent, friendly support – the same people pick up the phone, so your team doesn’t have to re-explain every problem from scratch.
Nice things real humans have said about us.
We work with small businses across Devon; from guesthouses on the coast, to busy professional offices. Here’s what some of our clients have to say:
Always had any issues resolved promptly
We have used ZOOC for several years and have always had any issues resolved promptly, with simple, straight forward action explained, allowing those not so IT savvy clear communication in resolving such issues.
We are so glad we found you.
We have spent some time looking for a company which can deal with design of our network, installation and long term maintenance and we found ZOOC. We would 100% recommend them for any business looking for smart solutions for their Internet network. We are down in a hidden valley and always had a bad signal until last year, when zooc came and installed starlink. We now have 3 holidays lets and our home with fantastic speed and reliable internet. Their monthly support is also crucial for us. Thank you for all your help and we are so glad we found you. Thank you.
The ZOOC team are super responsive
Very efficient set-up and advice for a VOIP service. The ZOOC team are super responsive and personally ensure that everything is working even after installation. Very happy!
They just make my life so much easier.
I have been with Zooc for all things IT for many years now. Simply put, they are the best company that I have dealings with. This is because they are always on hand if I need help and nothing is too much bother. Some of the questions I ask, I am sure, are pretty foolish but they never make me feel that way. If the query is not something that they can talk me through they will always hop onto my computer to sort it for me. I cannot recommend this company highly enough. Since lockdown, a lot of companies do not publish telephone numbers and everyone seems to want to discuss via email with these guys they are always happy to talk and they just make my life so much easier.
Common Scenarios
Every IT team is different, but these are the situations where co-managed support usually makes the biggest impact:
One-Person IT Departments
When a single IT manager is juggling everything from printer jams to security patching, we step in as the extra pair of hands (and brains).
Specialist Projects
WiFi upgrades, cybersecurity improvements, migrations, or cabling installations — projects that need more horsepower or specialist skills than your in-house team has time for.
Holiday & sickness cover
No more crossed fingers when your only IT lead takes a week off. We provide seamless cover so the business keeps running smoothly.
Overflow support
Ticket queues piling up? We handle the day-to-day fixes so your IT manager can focus on bigger priorities.
Scaling up
New site opening? Rapid growth? We help your team expand capacity without the pain of immediate hiring.
Cost savings vs extra hires
Co-managed IT gives you the coverage of a whole team – monitoring, project support, and specialist skills – for a fraction of the cost of multiple hires.
FAQs
Straight answers to common questions.
Will you replace my IT manager?
No. We’re here to support, not replace. Your in-house team keeps control – we just fill the gaps.
What if we only need help occasionally?
That’s fine. Some clients lean on us daily, others just during projects or busy seasons. We scale with you.
How quickly can you get started?
Onboarding is fast. Once we’ve done a quick discovery, we can usually have monitoring and support live within days.
How is this different from a break-fix service?
Break-fix means waiting until something goes wrong, then patching it up. Our approach is proactive – we fix the immediate issue and make changes to stop it happening again. Think prevention, not panic.
What if my business has unusual needs?
That’s where the tailored layer comes in. From specialist software to unique workflows, we choose tried-and-tested platforms that flex with your requirements – without compromising stability.
Do you work with my other suppliers and contractors?
Yes. If it affects your IT, we’ll get involved – whether that’s speaking to broadband providers, wrangling software vendors, or coordinating with contractors. We don’t shrug problems off; we see them through.
A smoother day starts with “Hello”
Ready to lighten the load?
If your IT team could use an extra set of hands – whether that’s holiday cover, project support, or just a safety net when things get hectic – co-managed IT could be the answer.
The best way to find out? Let’s have a quick chat. No jargon, no pressure – just a straightforward conversation about where we can add value and how it would work in practice.
Book your discovery call and give your IT manager the backup they deserve.
